From chaos to connection: How to future-proof your CX strategy with agentic AI

Disconnected journeys, frustrated customers, and burnt-out agents are signs your CX strategy needs a reset. Join Adrian Swinscoe, best-selling author and CX expert, and Michelle Couture, Zoom’s global CX product marketing lead, as they share how agentic AI and a connection-first approach are transforming contact centers into engines of loyalty and growth.

Key takeaways

• AI that empowers: Automate routine tasks so agents can focus on what matters most.
• Connected journeys: Integrate channels for seamless customer experiences.
• Future-ready CX: Build loyalty and efficiency with a unified, AI-first Zoom CX platform.

Join us to explore how connection-first CX can help you exceed expectations and future-proof your contact center.