From Automation to Connection: The New Era of AI-Enhanced CX

AI is revolutionizing customer experience—but are you leveraging it to drive real connections instead of just automating tasks? Join this session where industry experts break down the next wave of AI in CX and how businesses are using it to boost efficiency, enhance personalization, and transform agent performance.

What You’ll Learn:

• Why 92% of companies are increasing AI investments despite declining customer satisfaction
• How to move beyond chatbots and IVRs to AI that personalizes, learns, and orchestrates customer interactions
• Zoom’s AI-first approach, including AI Companion, agent assist, and federated AI models
• Real-world examples of how AI is reducing handling times, improving first-call resolution, and elevating CX quality