Unified CX in Action: AI-Powered and Connected

Join a demo to see Zoom CX in action, where AI meets human connection. You’ll follow a real-world use case that brings our end-to-end CX platform to life, showcasing how organizations can deliver faster, smarter, and more personalized customer engagement.

See how our newest capabilities work together to transform every interaction:

Zoom Virtual Agent (ZVA): Automate and accelerate resolutions with conversational AI that understands intent and delivers seamless self-service experiences.
Quality Management (QM): Go beyond call scoring. Gain actionable insights into both agent and virtual agent performance to drive continuous improvement and compliance.
CX Insights: Visualize trends, uncover friction points, and identify opportunities to elevate service quality and operational efficiency.

Whether you’re exploring AI-powered automation or looking to optimize your existing contact center, this session will show you how Zoom CX connects every step, from first contact to final resolution, in one unified platform.

Don’t just hear about it. See it in action. Join us to experience the future of CX.

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