The Latest Innovations in Customer Service and What’s Coming

EMEA Webinars & EventsAI Companion

Customer expectations are evolving faster than ever – and contact centers are under pressure to keep up.

In this CX Today webinar, Editor Charlie Mitchell is joined by Frost & Sullivan’s Melanie Turek and Zoom CX’s Michelle Couture to explore how forward-thinking leaders are preparing for the next generation of service delivery.

Key Highlights:

What is Agentic AI – and how will it redefine contact center operations?
Why proactive service is gaining momentum – and how to start now
How AI is transforming agent coaching, workforce planning, and QA
New data from Frost & Sullivan on CX investment priorities for 2025
Visionary insights on the contact center of tomorrow—from both analyst and vendor viewpoints

From the rise of agentic AI to the shift toward proactive service and agent augmentation, this conversation offers fresh perspectives and practical guidance for customer service and experience professionals.

Register now to gain actionable insights on what’s next in customer service – and how to get ahead.

Warning, the times from the Zoom event product and this website do not match for this event. If you are a site admin, please correct the time. Webinar App Date: Website Date:

Register Now!

*Required information

First Name*

Last Name*

Work Email*

Confirm Email*

Country/Region*

Zip Code*

State/Province*

Phone*

(please include Country/Region code)

Industry*

Company Name*

Job Title*

Number of Employees*

I would like to receive communications about products, offerings, and industry trends from Zoom. I understand that I can unsubscribe at any time.*

By submitting the form, I agree to the Privacy Policy.

Error while trying to register. There are missing required parameters: