The Future of CX: Lower Effort, Higher Impact with Zoom Virtual Agent

AI Companion

Still the best service even while staying home

Customers want fast, effortless service—and businesses want results. In this session, we’ll share Zoom’s vision for Next Geneeration Zoom Virtual Agent (ZVA), built to deliver low-effort, high-impact customer interactions that drive both satisfaction and revenue growth.

We’ll also dive into findings from the new Metrigy report: The State of AI in Customer Experience to unpack:

The top drivers of AI adoption in CX
The biggest challenges CX leaders face when integrating AI
The features and capabilities that matter most when evaluating AI solutions
How leading organizations are balancing efficiency, innovation, and customer satisfaction

Whether you’re scaling support, evaluating AI tools, or evolving your CX strategy, this session will give you a practical look at where AI is headed—and how Zoom is helping you stay ahead.

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