Next-Gen Public Service: Elevating State & Local Communications with Zoom

Practical Tools and Insights to Improve How You Connect with Your Community

Your community counts on you to deliver fast, reliable, and accessible service. Join this hands-on webinar to see how Zoom Contact Center and Zoom Phone can help your team streamline constituent calls, manage high inquiry volumes, and respond more efficiently—without adding complexity.

You’ll walk away with real examples and practical tips you can use to make every interaction count.

What You’ll Learn

• Simplify Daily Operations: Manage calls, chats, and video interactions in one easy-to-use platform.
• Boost Responsiveness: Route requests to the right person faster and reduce wait times.
• Support Hybrid Teams: Keep remote and in-office staff connected and productive.
• Maintain Security: Protect sensitive information with the reliability and compliance features built into Zoom.

Funding Your Technology Investments

Learn about Zoom’s Grant and Funding Assistance program helps state and local governments align technology expenditures with available external funding sources. Whether you’re pursuing grants for IT modernization, operational efficiency, or automation initiatives, Zoom can help you identify and access funding opportunities to support your communication infrastructure investments—so you can best serve your communities.

Who Should Attend

• Contact Center Supervisors and Agents
• IT and Communications Staff Supporting Frontline Teams
• 311, Customer Service, and Public Information Teams
• Department Operations and Support Staff