Inside CareTalk Health’s Journey to AI-Driven Patient Engagement | Zoom

Inside CareTalk Health’s Journey to AI-Driven Patient Engagement

Healthcare
Healthcare_Experiences_6

Step inside CareTalk Health’s transformation as a leading virtual medical practice managing custom clinical programs. In this session, learn how CareTalk Health supports 40,000 patients each quarter by reimagining engagement through conversational AI and modern communication workflows.

From reducing no-show rates for Medicare wellness checks to streamlining scheduling and patient inquiries, discover how intelligent automation enhances human connection rather than replacing it. CareTalk Health’s journey highlights how collaboration with Zoom and TCS enables healthcare organizations to scale personalized support, improve operational efficiency, and deliver better patient outcomes.

What You Will Learn

  • How CareTalk Health modernized patient engagement with AI-powered workflows
  • How Zoom solutions support scalable and responsive communication
  • How TCS helps implement enterprise-ready solutions
  • Real-world impact on efficiency, engagement, and care delivery

Speakers

Betty Zong, Global Healthcare Industry Marketing Lead, Zoom
Troy Belden, COO, CareTalk Health
Dr. Jason Mobley, VP of Technology, TCS

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