FOMO, Fatigue, and the Truth About AI in Your Contact Center

Zoom Contact Center

Contact center leaders are stuck between two pressures pulling in opposite directions: FOMO telling them to move now on AI, and fatigue from rollouts that got promised as the fix for everything but just added friction and frustration to their jobs.

Join founder of Metric Sherpa and ICMI Top 25 Thought Leader Justin Robbins as he names that tension, grounds it in current research and operational reality, and gives leaders a practical filter for separating real AI value from noise.

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