CX Tech Talk: Redefining Customer Experience with Zoom Virtual Agent

EMEA Webinars & EventsConversation Intelligence

call center operators are talking, sitting at his Desk

Step into the next evolution of digital customer experience with Zoom Virtual Agent (ZVA) 3.0. In this interactive CX Tech Talk, discover how ZVA has transformed from a simple chatbot into an Agentic AI solution, one that not only converses naturally but also executes complex, multi-step workflows across your business systems.

Through immersive demos and real-use scenarios, you’ll see how Multimodal AI and Agent Tracing capabilities empower teams to deliver faster, smarter, and more empathetic customer interactions. We’ll also tackle key challenges, like reducing service backlog, preventing escalations, and improving visibility into AI decision logic, and show why Zoom’s Virtual Agent sets a new standard for automation in customer engagement.

What Attendees Will Walk Away With:

A deep understanding of “Agentic AI”: How ZVA 3.0’s Worker-Talker architecture unites conversational empathy with intelligent automation.
Insights into Multimodal Mastery: See how ZVA “reads” images, PDFs, and voice-to-chat input to resolve real customer issues faster.
Strategies to go proactive: Learn how Outbound ZVA anticipates customer needs with calls and updates before issues arise.
Confidence in control and transparency: Explore how Agent Tracing gives admins a clear “glass-box” view into AI decision flows.

Who should attend: CX leaders, service & operations professionals, and IT decision-makers looking to modernize customer support through intelligent automation.

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