Redefining CX – The AI powered future of Customer Experience

How can organizations use AI to improve customer experience metrics like response time, resolution rate, and cost per interaction? This CX and AI strategy webinar provides practical guidance based on real implementations.

Leaders from PwC, AWS, Cavell Group, and Zoom will explain how organizations:

• Prioritize AI use cases in customer service
• Integrate AI into workflows and daily operations
• Structure governance for AI and CX initiatives
• Measure performance and ROI from AI projects
• Scale AI beyond pilot projects
• Use Zoom solutions with AWS Marketplace to simplify procurement

By 2028, more than 50% of enterprise software purchases are expected to be made through cloud marketplaces. This session explains how Zoom customers can apply AWS EDP/PPA commitments to Zoom solutions to save time and improve budget transparency.

Whether you are beginning AI adoption or scaling existing initiatives, this session provides clear, actionable steps to plan, fund, and operate AI-enabled customer experience programs.

Speakers:

• Michele Booth, CX AI Lead EMEA Zoom
• Ben Neo, Customer Experience Sales Leader EMEA Zoom
• Smitha Dunwell, Industry Partner Lead Agentic AI, Amazon Web Services
• Dom Black, Principal Analyst, Cavell Group
• Matt Cook, Partner, Customer Led Transformation, PWC

Register now to secure your place