Beyond friction in collaboration: How AI and human connection move work forward

Get a first look at Zoom’s latest innovations in AI and orchestration.

Work today is full of complexity: too many tools, back-to-back meetings, and endless tasks that slow meaningful progress. This friction impacts everyone: IT teams struggle to orchestrate workflows, customer-facing teams wrestle with fragmented data, and small and mid-size businesses find it hard to scale efficiently.

What you’ll learn:

• Reduce customer friction and streamline collaboration: Discover how unified workflows and intelligent automation simplify tool sprawl, streamline meetings, and keep both team and customer interactions moving seamlessly from conversation to completion.
• Turn insights into action and empower smarter decisions: See how next-generation AI connects data and context across your organization, uncovers the “why” behind customer trends, and equips employees to act with confidence — driving faster, smarter decisions and better outcomes for both teams and customers.
• Scale productivity and resolution with confidence: Learn how AI and human expertise work together to handle complexity, anticipate needs, eliminate manual work, and free teams to focus on high-impact initiatives.
• Preview breakthrough innovations: Be among the first to see how the latest advancements in AI and orchestration are transforming customer experience and operational excellence, while unifying the workplace experience to help teams connect, create, and deliver results.

Speakers:

• Chris Morrissey – General Manager of Zoom CX
• Leo Boulton – Head of Product Marketing
• Theresa Larkin – Head of Zoom Workplace & AI
• Michelle Couture – Global Lead, CX Product Marketing