Reimagining the Constituent Experience: How AI Contact Centers Are Transforming Government | Zoom

Reimagining the Constituent Experience: How AI Contact Centers Are Transforming Government

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Constituents expect fast, reliable, and accessible service, and government agencies are under pressure to deliver more with fewer resources. Join Zoom’s public sector experts to explore how Zoom Contact Center and Zoom Virtual Agent empower agencies to modernize constituent engagement, streamline operations, and dramatically improve service delivery.

In this session, you’ll learn how AI-powered automation and omnichannel communication can help your teams:

  • Reduce call volumes and wait times with intelligent self-service
  • Improve first-contact resolution through smart routing and AI assistance
  • Support hybrid and remote staff without sacrificing service quality

You’ll also hear real-world examples of how state and local agencies are transforming their contact centers, while cutting costs, boosting constituent satisfaction, and empowering their workforce with Zoom’s secure, scalable platform.

경고: 이 이벤트의 경우 Zoom 이벤트 제품과 이 웹사이트의 시간이 일치하지 않습니다. 사이트 관리자인 경우 시간을 수정하세요. 웨비나 앱 날짜: 웹사이트 날짜:

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