The Future of CX: Lower Effort, Higher Impact with Zoom Virtual Agent

Customers want fast, effortless service – and businesses want results. In this session, we’ll share Zoom’s vision for Next Generation Zoom Virtual Agent (ZVA), built to deliver low-effort, high-impact customer interactions that drive both satisfaction and revenue growth.

We’ll also dive into findings from the new Metrigy report: The State of AI in Customer Experience to unpack:

• The top drivers of AI adoption in CX
• The biggest challenges CX leaders face when integrating AI
• The features and capabilities that matter most when evaluating AI solutions
• How leading organizations are balancing efficiency, innovation, and customer satisfaction

Whether you’re scaling support, evaluating AI tools, or evolving your CX strategy, this session will give you a practical look at where AI is headed – and how Zoom is helping you stay ahead.