From Automation to Connection: The New Era of AI-Enhanced CX

You bought into AI. So why are your customers still frustrated and your agents still overwhelmed?

AI was supposed to help, but most teams still feel the strain. Chatbots that deflect. Agents overwhelmed. Customers repeating themselves. The problem isn’t AI itself. It’s how it’s been bolted on.

In this expert-led session, Zoom shares how agentic, unified AI doesn’t just automate tasks – it connects conversations, supports humans, and scales the kind of service customers remember.

You’ll walk away knowing:

• Why some AI tools miss the mark (and what most CX stacks are missing)
• How your agents could be burning out faster, even with some AI in place
• What agentic AI actually does – and how it solves problems instead of just deflecting them
• The #1 blind spot that keeps bots from resolving issues (even when they “seem smart”)
• The inside look at Zoom’s federated AI model, and why it outperforms single-LLM approaches
• Real examples of how Zoom AI is improving key metrics while reducing handle time

Save your spot now to see what connected, intelligent, human-first CX actually looks like.